Frequently asked questions
Where is the clinic located?
To find us, enter 38 Wilford St Newtown into your maps. The clinic lift entrance is directly across the road.
Look for the mailboxes and a sign that says “Commercial Suites 11–15 – Sunrise Pelvic Physiotherapy.” Enter through the door and take the lift to Level 1. When you exit the lift, turn left and walk to the end of the hallway.
If you arrive before 8am or after 5pm, please buzz Unit 12 and we’ll let you in.
The clinic is inside a residential apartment building, not a shopfront. Level 1 is for commercial suites.
Please feel free to relax in the waiting room and help yourself to tea. Your physio will come out to greet you.
Here is a video on how to find our entrance.
If you’re having trouble finding us, please call (02) 9191 1507
Travel by public transport or car
DO I NEED A REFERRAL?
You do not need a referral to see a pelvic floor physiotherapist and can book an appointment directly. However, if you do have a referral from your GP, obstetrician, gynaecologist or other specialist, please send it through first or bring it with you.
We accept GP Management Plan Medicare referrals. Please note that you will need to cover the full appointment cost upfront. After your appointment, you will receive an invoice with your plan details, which you can upload to your MyGov or Medicare app to receive your rebate.
For NDIS, Workcover or Australian Defence Force referrals, please contact reception.
how do i claim my private health fund?
We will process private health fund rebates on the spot, just bring your card or have it on yoru phone. The amount that your health fund will cover will depend on your level of insurance, please check with your individual health fund for more details.You do not need a referral to see a pelvic health physiotherapist and can book an appointment directly. However, if you do have a referral from your GP, obstetrician, gynaecologist or other specialist, please bring it with you.
what are the consultation fees?
Please see our fees page.
when should I come in for a pregnancy appointment?
For a pelvic floor check please come in shortly after your 20 week morphology scan, this gives us time to address any issues or concerns you may have. For any musculoskeletal concerns such as pelvic or back pain, you can come in any time! Here’s what to expect during your pregnancy appointment.
CAN I BRING MY BABY oR PARTNER TO MY APPOINTMENT?
Babies, little ones, and partners are always welcome to come along. Our clinic is also pram and breastfeeding friendly.
Many women who experience painful sex ask if their partner is able to join them at their appointment. Having your partner present is a way for you both to develop a deeper understanding of the possible causes and treatment, and how to approach management of conditions such as vaginismus as a journey together.
For birth preparation sessions during pregnancy, it is valuable to have you and your birthing partner together in the session to ask any questions you may both have, and to learn and practice techniques such as perineal massage together.
If you would like the support of your partner during your appointment, or feel they too could benefit from being there, they are always welcome to join.
What should i expect during my first appointment?
We understand an initial appointment can be daunting, so have dedicated a detailed blog post on what to expect during your first appointment. If you would like more information, you can find the blog here.
For any other questions, please reach out on (02) 9191 1507.
